Resident Liaison Officer

Resident Liaison Officer (Freelance – 6 Months) Location: Crystal Palace, London Start Date: Immediate Contract Type: Freelance (6 months) Competitive Day Rate (DOE) We are currently seeking a Resident Liaison Officer (RLO) for a 6-month freelance contract to support an external works programme near Crystal Palace. This is an immediate start role working with a leading contractor delivering refurbishment and improvement works to occupied homes. Key Responsibilities: * Act as the main point of contact between residents and the project team during the external works programme. * Build and maintain positive relationships with tenants and leaseholders, ensuring regular, clear, and proactive communication. * Arrange and attend resident meetings, distribute letters and notices, and provide ongoing updates regarding the scope and schedule of works. * Handle and resolve any resident queries, complaints or concerns quickly and professionally. * Conduct property condition surveys and support the coordination of access for inspections and works. * Work closely with site management, operatives, and subcontractors to minimise disruption to residents. Requirements: * Previous experience as a Resident Liaison Officer (or similar role) within social housing or construction projects. * Excellent communication and interpersonal skills. * Strong problem-solving abilities and a calm, empathetic approach when dealing with residents. * Ability to work independently and manage your own workload effectively. * Knowledge of external works (e.g., roofing, windows, cladding, etc.) is desirable. Contract Details: * Duration: 6 months * Basis: Freelance/Contractor (self-employed) * Start Date: Immediate * Location: On-site near Crystal Palace, London * Working Hours: Monday to Friday To apply, please click below and we will be in touch with further information. Join a supportive team and make a real difference in the lives of residents while helping to deliver vital improvements to their homes

Location: Crystal Palace,London, GB

Posted Date: 9/14/2025