RLO - Resident Liaison Officer - Carshalton

Job Title: Resident Liaison Officer (RLO) – Social Housing Project Location: Carshalton, London Start Date:ASAP Dat Rate: £140 - £150 per day About the Project: We are seeking an experienced Resident Liaison Officer (RLO) to join our clients project team for a key project based in Carshalton. The scheme involves refurbishment works to a housing block, including: Full roof replacement, Window replacements and associated making good and Façade repairs. This is a live environment with vulnerable residents, so communication, empathy, and professionalism are critical throughout the duration of the project. Key Responsibilities: * Act as the main point of contact between the residents and the project team * Ensure clear, timely communication of works to all residents and stakeholders * Organise and attend resident meetings, drop-in sessions, and coffee mornings * Assist with scheduling access to properties and communal spaces for surveys and works * Maintain detailed records of correspondence, complaints, and resolutions * Manage and resolve resident issues or concerns in a prompt, sensitive manner * Distribute newsletters, updates, and notices relating to works * Ensure safeguarding procedures are followed when working around vulnerable residents * Work closely with site managers and contractors to ensure minimal disruption Requirements: * Previous experience as an RLO working for a main contractor * Excellent communication and interpersonal skills * Empathy and understanding when dealing with elderly and/or vulnerable residents * Strong organisational and record-keeping skills * Able to work collaboratively in a fast-paced site environment * Basic knowledge of construction processes preferred For more information, please apply within or contact Aaron Billett at CSC Recruitment

Location: London, EC1, GB

Posted Date: 9/14/2025