Key Account Manager

The Company: A market leader in the supply of bespoke luxury packaging to the retail sector who supplying some of the world’s most recognisable brands with their packaging requirements. They are now looking to recruit a Key Account Manager / National Account Manager to join their already successful team. Job Title: Key Account Manager /National Account Manager Salary: £40,000 - £50,000pa depending on experience, Potential 10% bonus , car allowance. Job Purpose: * Achieve sales and profit targets for your area of responsibility * To ensure you retain and grow your existing customers * Secure profitable new business within the chosen market sectors Key Responsibilities: Drive retention of our existing customers to maximise sales revenue, new product categories and profitability. Monitor customer’s sales performance in terms of their contribution and profitability. Establish and develop relationships with customers at all levels and entertain clients as required Identify any issues in the client relationship and implement corrective actions through regular reviews. Negotiate long term agreements with our existing customers. Drive existing customer business plans through to conclusion. Secure profitable new customers focussing on retailers within the Fashion, Cosmetics, Watches & Jewellery and Luxury sectors. Work alongside our business development team to implement new customers wins with excellence. Work with other departments within company both locally and internationally on the design and implementation of value-added products and services to our customers. Support UK purchasing team to ensure we work with preferred suppliers. Support collection of outstanding debts within the agreed terms. Ensure any slow-moving stock lines are addressed. Ongoing competitor analysis. Monthly reporting of sales activity and business results. Participate in business projects as and when required. Attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative and business developments. Skills & Competences: Customer Focus * Shows a genuine interest in and makes sure the needs of the customers are met in a way that benefits both the customers and the organisation. Demonstrates an understanding of the needs of internal and external customers. Ensures actions of self and others meet or exceed customer requirements. Job Knowledge/Quality of Work * Demonstrates a high degree of attention to detail, thoroughness and a methodical approach to work. Works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks. Teamwork * Ability to establish and maintain working relationships with others. * Shares information and resources with others as required. * Ability and willingness to follow instructions of management and respond to requests from others in the team in a helpful manner. * Contributing work and effort to group performance to meet agreed upon objectives and achieve team success. Communication & Interpersonal Skills * Ability to listen and understand information. Presents information in a clear and concise manner. Knows appropriate way of communicating with customers, peers and line managers and external stakeholders. Demonstrates respect for all individuals in all forms of communication. Treat people fairly and courteously. Initiative * Monitors and manages own time to ensure daily objectives are met. Develops and improves procedures in agreement with line manager. Accepts additional challenges and responsibilities willingly and assists others. Self-reliant. Planning & Organisation * Adapts to changes and uses resources effectively. Together with line manager, sets objectives, establishes priorities and develops plans. Arranges work schedules and prioritises work to meet deadlines. Seeks clarification and approval where appropriate before commences new projects or working methods. Flexibility * Willingness to work extra hours or help out in areas outside of role. Use of initiative to ensure tasks are completed. Supportive of manager and wider team goals and objectives Technical Skills * Computer Literate, numerate, attention to detail, logical and methodical approach to work. Experience and Additional Requirements: * IT Skills * Numeracy Key Stakeholders: * Internal - Senior Management team, Sales & Marketing, Purchasing, Stock Control, Finance & IT and Logistics & Warehouse * Externally - Customers & Suppliers Key Measures: KPI’s agreed annually and include: * Achievement of portfolio budget, stock/debt targets * Major customer annual business plans * Profitable growth customer actions plan * Ensuring key processes are followed as set out in KPI document

Location: East Midlands, GB

Posted Date: 9/14/2025