Services Manager

Job Title Services Manager Hours Full time 08:30 – 16:30 – Monday to Friday Salary £29,936.51 to £35,142.86 depending on experience and successful completion of probationary period Location Hybrid Can be based at office at St Vedast House, Norwich, or IP City Centre Ipswich, and remote/at home where required. Occasional travel around Norfolk and Suffolk. Travel expenses paid Contract Type Permanent About Us Equal Lives is a user-led disability rights organisation based in East Anglia. We work to the Social Model of Disability; its foundations are built on the idea that people are disabled by the barriers created within society. This includes physical barriers, attitudes, perceptions and access to information. We offer a range of services in Norfolk and Suffolk, which aim to remove barriers to independence for Disabled people and empower people to understand their rights. About the Role Equal Lives offers a variety of services across Norfolk and Suffolk. These include: • Advice and Advocacy - where Disabled people can access information and advice on a wide range of topics such as welfare rights and disability benefits, as well as receive support to understand and communicate their rights. • Shopmobility - where Disabled people can borrow mobility equipment for free in Norwich city centre. • Independent Living Services – provides information and advice to Disabled people in managing their care arrangements at home, including how to be a good employer of Personal Assistants (PAs). We also run a payroll service for their PAs and carers. As Services Manager, you’ll be responsible for working with the Seniors, Team Leaders and Managers on the day-to-day running of the services, ensuring we’re compliant, efficient, effective, and working to the aims and objectives outlined in our strategy. Key Responsibilities and Tasks • Ensure smooth day-to-day running of charity operations. • Work with the Business Manager to ensure compliance with policies and business requirements. • Work with the Fundraising Team and Quality Assurance Officer to ensure appropriate data is collected and reporting is completed to a high standard. • Line manage a team of Seniors, Team Leaders and Managers who are experts in their respective fields, providing them with ongoing support and development opportunities. • Encourage innovation and continuous improvement across service areas. • Foster a collaborative and accountable management culture across different service areas. • Support Seniors, Team Leaders and Managers in setting and monitoring service delivery plans, KPIs, and outcomes. • Attending various stakeholder meetings to represent Equal Lives and service users, contract management and commissioner relationships. • Attending internal meetings with leadership team. How to apply: Please click Fast Apply to view full details, download the job description and apply. Closing date: 26th September 2025 Interview date: 9th October 2025

Location: Norwich, GB

Posted Date: 9/14/2025