Business Analyst

Our client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities * Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention. * Create holistic dashboards by combining data from both internal and external data sources * Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. * Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications * Previous experience working in data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. * Strong ability analysing and combining large SQL datasets. * Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. * Experience of working with and building data pipelines. Benefits * Long contract * Global company * Free breakfast on site

Location: SW1V, Victoria,London, GB

Posted Date: 9/14/2025