Customer Support

Job Description: An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team. * Provide Customer First service and support for all account related issues. * Use of IT Service Management tools to track and record customer incidents and requests. * Apply excellent written, digital, and oral communication skills. * Work on an tech forward customer support team assisting users both local and remote. * Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. * Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs. * Create and document routine IT processes and procedures in accordance with our knowledge management process. * Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies. * Act as a point of contact / escalation group to the IT Support team for all issues related to IAM. * Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools. * 2-3 years experience

Location: London, EC1, GB

Posted Date: 9/14/2025