Customer Success Manager

Customer Success Manager - Ad Tech - Paid Social, Search and Programmatic We have partnered with a digital campaign optimisation platform that helps media teams squeeze more performance out of their existing resources. They aggregate data from multiple advertising channels (search, social, display) to spot hidden inefficiencies and campaign waste, giving teams actionable insights to boost ROI without increasing spend. Think of them as the performance detective for your digital advertising—finding and fixing problems you didn't even know existed. Overview of the role In this Customer Success Manager role, you'll be the bridge between clients and campaign excellence—nurturing relationships while ensuring their media campaigns hit their performance targets. You'll develop fluency across search, social, and programmatic advertising, collaborating with experienced team members to craft compelling reports, presentations, and strategic insights. Perfect for early-career professionals from digital marketing, media, or account management backgrounds who are ready to level up their skills in performance marketing and become true channel experts. Key Responsibilities • Maintain strong client partnerships through responsive communication and proactive relationship management. • Engage in strategic discussions about campaign performance across search, paid social, and programmatic channels. • Help develop and present compelling, data-driven reports and client presentations. • Track campaign metrics and uncover optimization opportunities to drive better results. • Collaborate cross-functionally to ensure campaigns are properly configured and continuously refined. • Keep your finger on the pulse of emerging digital media trends, tools, and best practices. About you • 1–2 years in digital media, paid marketing, or client management (agency or brand-side experience welcome). • Solid grasp of search, social, and programmatic advertising fundamentals. • Natural communicator who thrives in client interactions and enjoys sharing strategic insights. • Data-curious mindset with comfort analysing campaign metrics and translating numbers into actionable recommendations. • Self-starter who's organized, forward-thinking, and excited to grow within customer success and digital media. • Team-focused collaborator with an enthusiastic, solution-oriented approach. If this sounds like the role for you, please apply here or contact me at conor@round8.com! We are not able to get back to every application (although we will try). If you don't hear from us within 7 working days, I’m afraid that your application has not been successful on this occasion. Please visit our website to register your CV and we will be in contact as soon as we have suitable vacancies for you.

Location: London,, GB

Posted Date: 9/14/2025