Customer Success Associate

Overview CUSTOMER SUCCESS ASSOCIATE (M / F) – Milan, Italy Ivalua is a leading global provider of cloud-based procurement solutions. At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. We empower hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. The Opportunity Context : As a Customer Success Associate, you'll play a critical role in ensuring that our customers are successful and getting value and support out of the Ivalua platform. Role : You'll manage a portfolio of customers as their solutions are implemented and rolled out. In this role, you'll be responsible for providing the best Support (in close collaboration with our Maintenance Department), increasing user adoption, measuring success, and addressing roadblocks if they come up. You will also be managing the renewals for a small portion of Customers. Being a people person is a necessity for this position. You'll often find yourself traversing between business and technology topics. What you will do with us Build and strengthen client relationships by developing success plans and executing those plans in a timely and organized manner. Identify upsell opportunities and work with the sales team to see them through the sales cycle. Manage client expectations and desired outcomes using strong leadership, project management, presentation skills, and business acumen. The primary point of escalation for customers; coordinate with internal teams to resolve issues. J-18808-Ljbffr

Location: Milano, Lombardia, IT

Posted Date: 9/16/2025