Refuge Worker

Refuge Worker Location: London Hours: 37.5 per week, Monday–Friday Contract: Temporary, Full Time Are you passionate about supporting women and children affected by domestic abuse? We are seeking a Refuge Worker to provide high-quality, practical and emotional support to survivors living in our Southwark refuge. This is a vital role, offering safety, advocacy and empowerment to women and children at a critical time in their lives. Key Responsibilities Provide tailored emotional and practical support to survivors of domestic abuse, ensuring their safety and wellbeing. Conduct key work sessions with residents, developing and monitoring individual support and risk management plans. Welcome new residents, explain and arrange occupancy agreements, and ensure a proactive move-on strategy is in place. Assess risks and needs of survivors and their children, taking immediate safeguarding action where required. Support residents to access housing, welfare, benefits and legal advice, advocating on their behalf when necessary. Accompany women to appointments and ensure they are aware of their rights to legal protection. Collect and record rent payments accurately, ensuring vacant rooms are re-let promptly. Work closely with statutory and voluntary agencies to deliver a coordinated community response. Maintain accurate casework and service records in line with organisational policies. Participate in the on-call rota to provide out-of-hours cover. About You At least one year’s experience working in domestic abuse services, housing, social care, or with vulnerable clients. Strong knowledge of the dynamics and impact of domestic abuse and safeguarding practices. Experience of working in a residential/refuge setting or similar environment. Ability to remain calm, resilient, and supportive under pressure, maintaining a trauma-informed approach. Skilled at building trusting, non-judgemental relationships with women and children who may have complex needs. Strong organisational skills with the ability to plan, prioritise and manage a busy caseload. Confident working both independently and as part of a team, seeking guidance when required. IT literate with experience using Microsoft Office. Committed to feminist principles, empowerment, equality and inclusion. We offer a £250 referral fee bonus for any Candidates you refer If you are interested in applying, please contact Oliver Jefferson on 01772 208962 or send your CV to oliver.jefferson@servicecare.org.uk

Location: London, UK, GB

Posted Date: 9/16/2025