Customer Care Co-ordinator - New Build Housing

Are you an experienced customer service professional with a background in new build housing? Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Newton Aycliffe office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints. What's in it for you? * Basic salary of £28,000 * 26 days annual leave bank holidays your birthday off! * Enhanced company pension contribution * Bonus potential What are we looking for? * Experience working in a customer services role, ideally within the new build housing or property sectors. * Ability to provide concise and accurate written or numerical reports when required * Confident communicator both verbally and written * Good computer skills (especially Word and Excel) Key Responsibilities: * Manage all communication and administration related to Customer Care. * Resolve validated complaints efficiently, seeking direction when necessary. * Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades. * Update and maintain defect records accurately. * Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams. * Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements. IF THIS IS YOU, WHY NOT APPLY NOW

Location: Newton Aycliffe, County Durham, GB

Posted Date: 9/17/2025