Income Officer

We are currently working with a Housing Association in Blaenau Gwent who are looking for an experienced Income Officer to join their team on a temporary basis, they offer hybrid working and a brilliant opportunity to offer income support as well as general housing support to their tenants. Job Title: Income Officer Location: Blaenau Gwent Contract: 6 month temporary Working Hours: 37 hours hybrid working available Rate: £23hr Responsibilities of an Income Officer: Manage rent accounts and arrears, setting up affordable payment plans and ensuring timely rent collection. Support tenants with housing benefits, including Universal Credit and Discretionary Housing Payments, ensuring correct entitlements. Liaise with tenants and agencies to promote tenancy sustainment and prevent eviction through early intervention and support. Maintain accurate records and ensure compliance with legal, financial, and safeguarding policies. What we'd love to see from you: Previous experience being an Income Officer or a similar role within Housing, where you have deal with rent arrears and income based housing management responsibilities Knowledge of housing benefits and rent recovery process Strong communication and negotiation skills to engage effectively with tenants, colleagues, and external agencies. Experience using housing management systems and maintaining accurate financial and case records. Understanding of relevant legislation and policies, including safeguarding, GDPR, and pre-court protocols. If this role is Income Officer for you then please apply or contact

Location: Abertillery, Wales, GB

Posted Date: 9/17/2025