IMOS Technical Support Officer

Morson Talent are currently seeking an IMOS Technical Support Officer based out of RNAS Culdrose, this will be on an ongoing contracting basis. About: Provide front-line technical support for the Merlin Helicopter fleet at RNAS Culdrose. In this key customer-facing role, you will ensure timely and effective resolution of technical issues, supporting aircraft availability and airworthiness under the IMOS contract. Act as the primary contact for technical queries from Forward and Depth maintenance units. To include daily face-to-face liaison with Forward and Depth units. Coordinate with internal teams (IMOS Engineering, Yeovil departments, LMA, Avionics Alliance) to deliver high-quality support. Provide technical advice within scope of approvals against publications, policies, and aircraft drawings. Monitor query resolution times, ensuring compliance with KPI 4 and escalating risks where necessary. Liaise with the Merlin Delivery Team and Depth Managers to ensure task feasibility and meet required timelines. Attend customer and supplier meetings, producing reports, briefings, and technical presentations as required. Identify trends or recurring issues affecting cost, availability, or customer satisfaction, and drive root cause analysis. Maintain adherence to business and engineering processes, proposing improvements where appropriate Desired experience and qualifications: HNC in Engineering or equivalent experience. Background in Military Rotary Wing Air Engineering. Strong technical knowledge of UK Merlin aircraft and its support needs. Understanding of the IMOS contract and technical support framework. Familiarity with Leonardo Helicopters' Design Organisation and MoD support tools. Excellent communication and interpersonal skills; able to influence and lead across organizations. Knowledge of UK MoD Defence Standards and Aircraft Support procedures. Experience using GOLD system, including report generation. Proficient in standard desktop IT applications. If this is of interest please apply today, or alternatively contact Oliver Beaumont directly for further information on 01935 403242 or

Location: Helston, South West, GB

Posted Date: 9/17/2025