Service Process Analyst (IT)

At CGI, you?ll play a central role in ensuring our clients? services run seamlessly, delivering operational stability and service excellence every day. You will act as a trusted partner, strengthening client relationships, managing incidents with precision, and driving service improvements that make a measurable difference to business outcomes. By combining a deep understanding of service delivery with opportunities to broaden your knowledge across cloud platforms, you?ll be empowered to shape client success, bring forward new ideas, and build a career where collaboration and innovation thrive. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ?Best Employer? by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you?ll be part of an open, friendly community of experts. We?ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Location: UK, GB

Posted Date: 9/17/2025