Coordinator Customer service, DDC

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match. Be the Key to Seamless Deliveries and Exceptional Customer Service! Your role: Advise sales staff on delivery services, including delivery time/date and product placement Provide quotes for out-of-zone delivery services and "carry in" service Review special orders for completeness and accuracy Contact customers and respond to inquiries regarding delivery information Maintain contact with drivers and update systems upon delivery completion, noting any issues for tracking Adjust delivery orders as instructed, including substitutions, add-ons, and cancellations Sign in drivers and ensure payments are processed Match paperwork, document changes, and file appropriately Contact vendors for replacement parts, inspect defective merchandise, and review warranty issues Make inventory adjustments for returned products Track reasons for returns and inform the Operations Manager of chronic problems Investigate product damage or defect complaints and negotiate with suppliers for replacements or credits Perform other job-related duties as required What we're looking for: Excellent communication skills for handling customer inquiries and complaints effectively Good organizational skills to maintain order in delivery, RTV, and special order areas Proficiency in Microsoft Excel and Word Ability to navigate RONA's internal systems and Transport Management System Detail-oriented and solution-focused with a strong sense of urgency Self-motivated and able to work independently Excellent knowledge of special order products and ordering procedures By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more! If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

Location: Varennes, CA

Posted Date: 9/19/2025