Senior IT Service Manager - Live Service

As a Senior IT Service Manager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and user-focused. If you're ready to lead change, build strong partnerships, and shape the future of end-user tech, we'd love to hear from you. Pay up to £46,547, plus 28.9% employer pension contributions, hybrid working with 60% home working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Service Manager in DWP Digital's End User Devices team, you'll help deliver the digital foundations that keep our services running smoothly for colleagues across the department. You'll manage the end-to-end delivery of incidents, problems and requests related to workplace computing, making sure issues are resolved quickly and services stay reliable. You'll act as an escalation point for service concerns, coordinating across teams to drive swift resolution and improve user experience. In this role, you'll apply IT service management best practices to identify trends, lead continual service improvement initiatives, and promote automation to reduce manual tasks. You'll also manage BAU Evergreen device refresh activities, ensuring our device estate remains current and high-performing. You'll build strong relationships with internal and external stakeholders, validate supplier service data, and support governance across service measures and invoicing. As a line manager, you'll help develop capability within the team and support professional growth. What skills, knowledge and experience will you need? Stakeholder Relationships - You're great at building strong relationships across a wide range of stakeholders, helping drive collaboration and successful outcomes. Process & Service Improvement - You've led process adherence and service improvement initiatives across different technologies and teams, always looking for ways to make things work better. Strategic Leadership - You've got a proven track record of leadership and know how to deliver against strategic goals, even when the pressure's on. Service Management Delivery - You're comfortable handling routine Service Management tasks, following processes and procedures to keep services running smoothly. Details. Wages. Perks. You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or Sheffield, whichever you prefer. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model - you'll be in the office about 40% of the time, and 60% home working. We offer competitive pay of up to £46,547. You'll also get a brilliant civil service pension with employer contributions worth over 28.9%, and a generous leave package starting at 26 days. You can also take up to 3 extra days off a month on flexi-time. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. CLICK APPLY for more information and to start your application.

Location: Sheffield, Yorkshire, GB

Posted Date: 9/20/2025