Customer Care Nurse

Customer Care Nurse – 6 Month Maternity Leave Contract Sydney, NSW | Full-time | Fixed Term (6months) Clinical Support | Customer service | Sales Support Projects About Us Mediplast Australia, part of the AddLife Group (Add.Life), is a leading healthcare supplier providing surgery, urology, enterology, and respiratory and other products to hospitals, distributors, and individuals. We are committed to making a real difference to people’s lives. https://www.mediplastresourcecentre.com.au https://www.mediplast.com/au/products We are seeking a Customer Care Nurse for a 6 months maternity leave contract based in our Sydney office. This role involves a mix of clinical advice and non-clinical customer support, and provides a unique opportunity to gain experience in medical device sales, education, and business activities. If you're organised, proactive, and passionate about clinical customer service in healthcare, this role could be the perfect fit for you! About the Role As a Customer Care Nurse, you will be a vital part of our Inside Sales Team, playing a key role in supporting our customer’s clinical needs, providing customer service and helping to drive sales ethically. This is a full-time position with a flexible hybrid work model: 2 days in our Lindfield office (Mon/Tues) and 3 days working from home (Wed/Thur/Fri). Hours are 8.30am to 5pm daily. Training and equipment will be provided to support all required activities. Key Responsibilities: Customer Service: Manage customer queries (clinical and product advice, and order processing). Ensure timely responses with our logistics partners. Promote subscription and re-ordering services and track user loyalty. Run reports and provide updates to internal teams and customers. Log information in our business software systems. Book and manage servicing and repairs of our product range as needed. Inside Sales: Build and maintain strong business relationships with customers to ensure positive clinical and business outcomes. Oversee marketing materials for all products and ensure stock availability. Assist the sales team with order or client-related issues. Collaborate with our Clinical Educator, marketing and finance teams locally and in Sweden as required. Benefits & Perks: Make a positive impact on healthcare and community-based customers. Competitive base salary and full training provided. Rare opportunity to secure work in the Medical Device Industry Gain experience in multiple business functions. (Clinical, sales, education, customer care, operations etc). Be part of an experienced, supportive and inclusive team culture Hybrid work flexibility (after training period is complete work from home 3 days per week) Free parking onsite or short walk from Lindfield station. No shift work You Must: a) Be comfortable engaging with customers regarding medical products and personal health-related matters, as well as processing product orders and providing non-clinical customer service. b) Have excellent attention to detail and strong customer service skills (verbal and written). c) Be proficient with Microsoft Word, Outlook, and Excel (basic) . d) Work independently and take direction as needed. e) Demonstrate strong time management skills and the ability to prioritise tasks. f) Be flexible and willing to support other team members when required. g) Know when to refer clients for additional clinical support. h) Be eager to learn and use customer service software. i) Be available to start full-time and commit to the 6 month period starting Monday, 3 November 2025. j) Have full rights to work in Australia. To be considered, as a minimum you will need to address criteria a)-j) above, in your application letter. Sound like you? We’d love to hear from you! APPLY NOW - submit your CV and a short cover letter outlining your relevant experience. Applications with CV and cover letter can be emailed directly to sarah.robinson@mediplast.com or apply through links below Please note: This is a fixed-term maternity leave position (6 months).If possible all applicants will be contacted however if a large number of applications are received only shortlisted candidates will be contacted.

Location: Sydney, AU

Posted Date: 10/1/2025