Generalist/Immigration Adviser

Location: Based in central Southampton with outreach across the city, with the option of hybrid working on completion of probation Southampton Citizens Advice Southampton is a vital, local charity providing free, independent, confidential and impartial advice to over 7,000 people in Southampton every year on any problems they might face. We are an equal opportunities employer and encourage applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. The Role As a Generalist Adviser you’ll be part of our friendly advice team, helping people in Southampton navigate the challenges they face. You’ll provide high quality, generalist advice across a wide range of issues — including benefits, housing, debt, employment, energy, and more. We would also like the postholder to work towards becoming an immigration specialist. You’ll play an important part in our work to support vulnerable people, including contributing directly to our immigration service where advice needs overlap with immigration-related issues. You’ll be based in our central office and at community outreach locations across the city, ensuring our service is accessible to everyone who needs us. Advice will be delivered face-to-face, over the phone, and online. This role is subject to an Enhanced DBS check which will be applied for when the role is offered and accepted. About You This is a role for someone who is empathetic, curious, collaborative, and motivated by making a difference. You will be a good communicator who is comfortable talking with people from all walks of life in a non-judgemental and supportive way. You will have experience working or volunteering in a client-facing role, and share our commitment to equality, diversity, inclusion, and social justice. You will need to be willing to travel across Southampton to deliver outreach advice. (This may include active travel or public transport). This role is an excellent opportunity for you to develop your skills and career – and make a difference at a time when our help has never been needed more. Citizens Advice Southampton is a friendly and dedicated team of paid staff and volunteers. We value our team enormously, and paid staff can expect an environment in which they have opportunities to develop themselves whilst supporting others. We offer a salary which is competitive in the charity sector, as well as a generous holiday allowance and other benefits including a NEST pension scheme, an outstanding Employee Assistance Programme including a GP helpline, and Life Assurance for paid staff. How to Apply Visit our vacancies page on our website via the Apply button. Closing date for applications is 9am Monday 3rd November

Location: Southampton,, GB

Posted Date: 10/14/2025