Customer Service Co-ordinators

Permanent Full Time 37.5 hours Here at Lovell, we have an exciting opportunity for 2 x Customer Service Co-ordinators to join our East Anglia team in Norwich. This is a fantastic role for anyone who is keen to progress within the housing industry! Reporting to our Head of Customer Service, youll manage and deliver the administration process relevant to post contract / handover services to purchasers for the completion of defects. Other responsibilities will include assisting in the organisation of the Customer Service Operatives daily diaries, logging and assisting with all correspondence that comes into the Customer Service Department, answering incoming calls into the Customer Service Department and general office administration duties. Its essential that our Customer Service Co-ordinator brings previous experience in the housing sector, with a solid understanding of defect management and related responsibilities. With exceptional written and verbal communication skills, youll be highly organised and have a keen eye for detail. Youll be highly motivated, have good problem-solving skills and be fully competent in MS Office. Benefits Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UKs leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.

Location: Norwich, East Anglia, GB

Posted Date: 10/15/2025