Customer Care Manager

Customer Care Office Manager – Residential Developer Guildford Up to £50k plus benefits (Maternity Contract) Hybrid working Our client a leading national developer are looking for an experienced and highly organised Customer Care Office Manager to lead the customer service operations for a respected residential developer. This is a key role within a fast-paced, quality-driven environment, ensuring homeowners receive an exceptional aftercare experience that reflects the company’s commitment to excellence. Key Responsibilities: * Oversee the day-to-day management of the Customer Care team, ensuring all enquiries, defects, and service requests are handled efficiently and professionally. * Coordinate with construction, technical, and site teams to ensure timely resolution of homeowner issues and warranty works. * Monitor and report on performance metrics, identifying trends and areas for improvement. * Manage scheduling, documentation, and communication across departments to maintain smooth after-sales operations. * Uphold a strong focus on customer satisfaction, quality standards, and compliance with company procedures and NHBC requirements. About the benefits and rewards: The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £50k DOE. In addition to the basic salary there will be further company benefits including bonus and further company benefits. About the requirements: * Proven experience in a customer care or office management role within the residential development or construction sector. * Strong organisational and leadership skills with the ability to motivate and support a team. * Excellent communication and problem-solving abilities, with a proactive approach to resolving issues. * Confident working with CRM systems, databases, and Microsoft Office applications. * A calm, professional manner and a genuine passion for delivering outstanding customer service

Location: Woking, Surrey, GB

Posted Date: 10/16/2025