CSR - General Clerk II (On-Site Supervisor)

Job Description Job Description Salary: $25.00 Job Title: General Clerk II (On-Site Supervisor) Location: Denver Logistics Center, Golden, CO Schedule: MondayFriday, 6:00 AM 6:00 PM MT (Flexible shifts within this window) Employment Type: Full-Time, On-Site Clearance Required: Tier 1 National Agency Check with Inquiries (NACI) Position Overview: The Department of Veterans Affairs (VA) is seeking a highly organized and experienced General Clerk II (On-Site Supervisor) to lead and manage a team of Veteran Service Support Technicians (VSSTs) and support staff at the Denver Logistics Center (DLS). This is a key personnel role responsible for ensuring operational excellence in a high-volume call center that serves over 1.9 million disabled Veterans nationwide. Key Responsibilities: Provide daily supervision and leadership to VSSTs and On-Site Leads. Oversee order processing for medical equipment including hearing aids, prosthetic items, sleep apnea devices, and telehealth equipment. Ensure compliance with VA systems and procedures including ROES, VistA, and Pay.gov. Monitor performance metrics and validate production reports. Coordinate staffing schedules, timekeeping, and surge support. Conduct quality control checks and ensure adherence to federal standards. Serve as the primary liaison between contractor staff and VA leadership. Attend quarterly meetings with the Contracting Officers Representative (COR) and submit required reports. Maintain a safe, professional, and compliant work environment. Qualifications: Education: High school diploma or GED required. Experience: Minimum of 2 years (5 years preferred) in a supervisory role within customer service, call center, healthcare, or logistics. Skills: Strong leadership and organizational skills. Excellent verbal and written communication. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint). Ability to type 40 WPM and perform 10-key data entry. Familiarity with medical equipment terminology and VA systems is a plus. Security: Must pass background check and fingerprint adjudication. Preferred Attributes: Experience managing call center operations or federal contracts. Knowledge of VA programs and Veteran support services. Ability to adapt to changing priorities and manage surge staffing needs. Commitment to excellence in customer service and Veteran care. Why Join Us? Be part of a national mission supporting Veterans and clinicians. Work in a collaborative and structured environment with federal oversight. Receive on-the-job training and access to government systems. Enjoy competitive compensation, federal holidays off, and consistent scheduling. Make a meaningful impact in the lives of Veterans and their families. Application Instructions: Submit your resume and a cover letter detailing your supervisory experience and commitment to Veteran services. Candidates must be available to start within 10 business days of offer and complete all required onboarding and training.

Location: Golden, Colorado, US

Posted Date: 10/16/2025