Service Assistant - Telford

Service Assistant - Telford Summary Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service. You'll provide a warm welcome and give information about Sunnycroft and visits to Father Christmas to make sure each visitor has an enjoyable and memorable visit. Salary : 12.25 per hour Contract/duration: Fixed term contract until 24-Dec-2025 Hours/working pattern/hours : This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here Reporting to the Welcome Manager, you'll be based at the front gates, welcoming visitors on their Christmas visit and coordinating visit times to make sure the operation runs smoothly. The Sunnycroft team are very enthusiastic about welcoming everyone and the excellent service our team provides plays a huge part in us fulfilling this goal. Click here for more information about this location What you'll be doing From open to close, Sunnycroft will be open for visitors throughout December and you'll play an important role in greeting and helping our visitors. No two days will be the same and you can expect to meet lots of different people and help ensure they have a fantastic experience visiting Sunnycroft. You’ll be welcoming people to the site, coordinating bookings, and ensuring that it all runs smoothly with the support of a dedicated Duty Manager. This role would suit anyone with an enthusiasm for delivering great customer service and a keen interest in learning about visitor operations. Who we're looking for We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.

Location: Telford, Shropshire, GB

Posted Date: 10/18/2025