IT Technician

Role Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism. Key Responsibilities Deskside support of incidents and service requests Investigate, troubleshoot, and remediate PC/peripheral/mobile device hardware and software issues and perform repairs. Coordinate with different support levels to resolve incidents. Install, configure and support new hardware and software for service requests. Document resolutions to desktop issues and propose solutions to root cause problems. Maintain hardware and software inventories. Assist with project-based work as needed and as directed by leadership. Respond to incidents by phone or email customer in a timely manner. Update customers online ITSM (ServiceNow) ticketing system, inventory/asset management systems and complete appropriate document for customer acceptance. Support contract SLAs and manage workload to meet those SLAs. Provide support for L2 & L3 issues and learn and become knowledgeable of customer products. Requirements 2 years of experience as a Deskside Support Technician Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS) Familiar with ticketing system Experience in OS, Apps and H/W installation and troubleshooting depending on project products Experience with imaging tools like SCCM, MDT, or other deployment solutions Knowledge of Mac OS/Apple iOS will be a plus Good English and Italian language Location Monza (fully onsite) Employment Contract 1-year fixed-term (possibility of transformation into permanent) Be part of Us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. J-18808-Ljbffr

Location: Monza, Lombardia, IT

Posted Date: 10/21/2025