Assistant Ops Manager - Coffee Shop Group

Company Overview: We are a dynamic group of specialty coffee shops in South Africa, passionate about delivering exceptional coffee experiences in vibrant urban settings like Cape Town and Johannesburg. We're seeking a talented Assistant Operations Manager Role Purpose: The Assistant Operations Manager will partner with our leadership team to ensure seamless day-to-day operations of our coffee shop portfolio. You'll focus on driving consistency, efficiency, and high standards of customer service and product quality across our SA locations. Key Responsibilities Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards. Support management of barista teams, fostering a culture of excellence and passion for coffee in SA’s urban environments. Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols. Inventory & Supply Chain: Help manage inventory processes, supplier relationships relevant for SA operations. Customer Experience: Drive initiatives enhancing customer satisfaction in our Cape Town, Johannesburg, and other SA locations. Assist ensuring compliance with health, safety, labour regulations pertinent to SA coffee shop operations. Support operational reporting, contributing to data-driven decisions for SA business. Contribute to training programs for staff development fitting our SA coffee shop teams. Provide hands-on support addressing operational challenges across locations. Requirements- Experience: Minimum 2-3 years experience in hospitality/coffee shop operations - Coffee Passion: Enthusiasm for specialty coffee aligning with our brand ethos. - Leadership Skills: Ability to motivate teams in fast-paced SA urban coffee environments. - Organisational Skills: Strong planning, multitasking abilities fitting dynamic coffee shop ops. - Communication: Excellent communication skills for SA multicultural teams and customers. - Problem-Solving: Aptitude for addressing operational issues pragmatically PLEASE DO NOT APPLY Unless you have the specific experience listed above. By applying for jobs that align with your experience, you will get positive results! but if you apply for job postings that you do not have the specific experience in, you will unfortunately NOT be considered, nor communicated with. Please forward a detailed and UPDATED CV in MS Word format (starting with current position) and a Recent head & shoulders photo. Recent contactable reference details must be provided, from last two direct superiors prior to current employer - this is an essential requirement. Only candidates who received favourable references will be considered. South African nationals only.

Location: Sandton, Gauteng, ZA

Posted Date: 10/21/2025