HVAC Service Manager

Job Description Job Description Job Title: HVAC Service Manager Job Type: Full-Time Job Summary: We are looking for an experienced and highly organized HVAC Service Manager to lead and support our team of skilled technicians. In this key leadership role, you will oversee daily service operations, ensure timely and high-quality service delivery, and uphold safety, efficiency, and customer satisfaction across all HVAC service calls. As the HVAC Service Manager, you will be instrumental in developing team performance, maintaining strong customer relationships, and driving operational excellence in residential and light commercial HVAC services. Key Responsibilities: Manage, schedule, and dispatch HVAC service technicians for residential and commercial jobs Ensure all service calls are completed on time and meet company standards for quality and customer satisfaction Support technicians in troubleshooting complex issues, ensuring accurate diagnostics and effective repairs Provide coaching, training, and performance feedback to technicians to foster continuous improvement Maintain accurate records of service work, parts used, and time tracking through the company's service software Monitor inventory levels, order parts, and manage equipment maintenance Resolve customer issues promptly and professionally, maintaining a high level of client satisfaction Ensure compliance with all safety policies, building codes, and industry regulations Work closely with the sales and install departments to coordinate service support and upsell opportunities Report on team performance, service KPIs, and customer feedback to leadership Qualifications: 5 years of HVAC service experience , with at least 2 years in a supervisory or management role Strong technical knowledge of HVAC systems, diagnostics, and repair techniques EPA Certification and applicable state HVAC licensing required Proficiency with HVAC service software and digital scheduling tools Excellent leadership, organizational, and communication skills Valid driver's license with a clean driving record Ability to work in a fast-paced environment and handle multiple priorities Preferred Qualifications: NATE Certification or equivalent Experience managing residential and light commercial HVAC service teams Bilingual (English/Spanish) is a plus zr

Location: Portland, Oregon, US

Posted Date: 10/25/2025