Complaints Officer

Requirements: Relevant LLB Degree. Minimum of 5 years experience in complaints administration. At least 2 years in a supervisory role. Valid drivers licence. Demonstrated knowledge of effective practices and complaints investigation procedures. Ability to identify best practices and adapt existing procedures to optimise organisational performance. Creative and effective use of technology to enhance work processes. Strong project management skills. Excellent research and investigative abilities. Highly organised with strong administrative skills. Proficient in logistics, planning, and implementation. Solid understanding of relevant legislation. Capable of developing strategic, tactical, and operational solutions. Strong influencing and stakeholder engagement skills. Excellent communication and facilitation skills. Exceptional report writing capabilities. Possess specialised knowledge relevant to the role. Sound customer relations skills. Key Responsibilities: Lead and manage the complaints team, ensuring performance, coaching and development plans are in place. Oversee and coordinate complaints investigations, maintaining records, databases, and reports in compliance with legislation. Review, allocate, and investigate complaints, conduct mediations, provide guidance to complainants, and escalate complex matters as needed. Monitor and report on divisional projects, liaise with stakeholders, and deliver presentations or research support. Draft official documents, reports, and articles, keeping up to date with legislation and trends affecting the profession. How to apply:

Location: Sandton, ZA

Posted Date: 10/28/2025