Customer Success Manager

Join a leading market leading brand / managing key customer relationships Customer Success Manager Location: Northampton The Role * Office based / hybrid / flexible working available * Acting as a key link between internal departments and customers, ensuring a slick, smooth, and high-quality customer journey * Managing and nurturing important key accounts with care, professionalism, and efficiency * Using common sense and strong organisational skills to coordinate internal resources and manage customer expectations and timelines * Prioritising and multitasking across a varied workload while maintaining attention to detail * Applying operational understanding, logical thinking, and process-driven methods to deliver excellent customer outcomes * Acting as an internal influencer a strong character who can engage, challenge, and motivate colleagues across departments to deliver results * Bringing structure and project management discipline to ensure customer commitments are delivered on time and to standard * Taking ownership of the customer experience and representing the voice of the customer within the organisation The Company hiring a Customer Success Manager This business is a leading capital equipment manufacturer with an international reputation for technological excellence. Their equipment and associated services are used by a wide range of customers across multiple industries. The company enjoys market-leading status, high staff retention, and exceptional career development opportunities. Recognised independently as an elite employer, they foster a collaborative and supportive company culture where individuals are empowered to grow. The business is cash rich, experiencing consistent year-on-year growth, and continues to invest heavily in people, product innovation, and long-term sustainability. This is a rare opportunity to join a respected organisation that truly values its people and their contribution. Candidate Requirements Customer Success Manager * Customer centric personality with at least 2 years experience in account management, customer success management, operations management, or project management * Proven experience engaging directly with customers and building long-term relationships * Strong organisational and multitasking skills with the ability to prioritise effectively * Logical, process-driven thinker with a practical, problem-solving mindset * Tenacious, proactive, and driven to ensure commitments are met and exceeded * Confident communicator who can influence, coordinate, and lead across teams * High attention to detail with strong execution and follow-up skills * Passionate about delivering exceptional customer service and continuous improvement Package * Up to £45,000 basic salary * 6% company pension contribution * Health and company benefits package * Excellent additional benefits and long-term career prospects This Customer Success Manager role offers a superb platform for someone who thrives on delivering operational excellence and customer satisfaction. If you are an organised, engaging, and driven individual looking to progress your career with a market-leading manufacturer, this Customer Success Manager opportunity could be the perfect fit. Ref - CPJ1771

Location: Northampton, West Northamptonshire, GB

Posted Date: 10/28/2025