Hotel Manager

The ideal candidate will have a strong background in hotel or hospitality management, with the ability to translate those principles into the unique environment of a premium student residence. This includes upholding impeccable cleanliness standards, exceptional service delivery, and efficient day-to-day operations to provide residents with a safe and world-class living experience. Key Responsibilities 1. Student Engagement & Support Serve as the primary point of contact for all student inquiries, requests, and concerns. Provide accurate information about residence facilities, policies, and services. Foster a welcoming, professional, and student-centered environment that supports well-being and community engagement. 2. Operations & Inspections Conduct regular walkthroughs to monitor safety, cleanliness, and maintenance standards throughout the property. Report, escalate, and track maintenance issues to ensure timely resolution. Ensure all communal spaces (lounges, kitchens, laundry areas, study rooms) are functional, presentable, and well-maintained. Liaise with contractors and service providers to maintain operational excellence. 3. Cleanliness & Standards Oversee daily housekeeping activities and ensure adherence to cleaning schedules. Conduct regular inspections to maintain hotel-level hygiene and presentation. Enforce compliance with all health, hygiene, and safety standards. 4. Administration & Reporting Maintain accurate logs of maintenance requests, inspections, and student-related issues. Prepare daily and weekly operational reports for management. Assist with student check-ins, check-outs, and room inspections at the beginning and end of lease periods. Support the coordination of move-ins, orientations, and special residence events. Skills & Competencies Strong background in hotel or hospitality management with a focus on guest experience. Exceptional interpersonal and communication skills approachable, empathetic, and professional. Excellent organizational and multitasking abilities, with the capacity to manage competing priorities. High attention to detail and a commitment to maintaining superior standards of cleanliness and presentation. Strong problem-solving and administrative skills, with the ability to work independently and take initiative. Calm, resilient, and service-oriented approach under pressure. Qualifications Proven experience in hotel management, front-of-house operations, or hospitality leadership roles. Previous experience in premium student accommodation or residential management will be advantageous. Strong administrative and reporting capabilities. Familiarity with maintenance workflows and building operations. Flexibility to work occasional evenings and weekends as operational needs arise. Performance Indicators High levels of student satisfaction and positive feedback. Prompt and effective resolution of maintenance and service-related issues. Consistently high standards of cleanliness and facility presentation. Accurate, timely reporting and proactive operational management. Delivery of service quality aligned with premium hotel standards.

Location: Pretoria, Gauteng, ZA

Posted Date: 10/29/2025