Retail Manager

We are seeking an experienced and results-driven Senior Retail Manager to lead operations at a large-format hypermarket. This leadership role is responsible for overseeing all retail functions, driving sales performance, optimizing customer experience, and ensuring operational excellence across departments. The ideal candidate is a dynamic leader with a proven ability to motivate large teams and deliver exceptional commercial outcomes. Key Responsibilities Oversee the daily operations of the hypermarket, ensuring smooth and efficient business performance across all departments. Lead, develop, and motivate a team of over 200 retail employees to achieve sales, service, and operational targets. Implement effective sales and marketing strategies to drive revenue, enhance customer engagement, and increase market share. Manage stock levels, inventory rotation, merchandising standards, and supplier relationships to ensure optimal product availability. Ensure full compliance with health, safety, and regulatory standards at all times. Analyze sales data, KPIs, and market trends to identify opportunities for growth and continuous improvement. Handle customer queries and complaints with professionalism and a service-oriented approach. Collaborate closely with supply chain, finance, and marketing teams to optimize profitability and operational efficiency. Conduct regular performance reviews, training sessions, and coaching interventions to strengthen team capability. Key Requirements Minimum 10 years experience in retail management, with at least 5 years in a senior leadership capacity within a hypermarket or large-format retail environment. Strong track record of achieving sales targets and improving store performance. Excellent leadership, coaching, and people management skills with experience leading large teams. In-depth understanding of retail operations, merchandising, customer experience, and financial performance metrics. Strong analytical, problem-solving, and decision-making abilities. Proficiency in retail management systems, POS, and data reporting tools. Exceptional communication, interpersonal, and negotiation skills. Ability to thrive in a fast-paced, high-pressure environment. Matric essential; tertiary qualification in Retail Management, Business Administration, or a related field will be advantageous. Core Competencies of a High-Impact Retail Leader Inspirational Leadership Sets clear goals, leads by example, and builds high-performing, engaged teams. Sales & Performance Focus Understands key retail metrics (conversion rate, basket size, foot traffic) and knows how to influence them. Operational Excellence Drives store efficiency, ensures compliance, and delivers an exceptional in-store experience. Customer-Centric Mindset Champions service excellence and embeds a customer-first culture. Team Development Identifies potential, nurtures talent, and fosters growth through continuous learning and recognition. Data-Driven Decision Making Uses insights and KPIs to shape strategy and drive measurable results. Bonus Attributes Trait Why It Matters Resilience Retail is fast-paced and unpredictable; resilience ensures consistency and calm under pressure. Adaptability Markets evolveso must leadership strategies. Tech Savvy Leverages POS systems, CRM tools, and analytics to make informed decisions. Commercial Awareness Understands what drives profit, cost efficiency, and long-term value. Strong Communication Keeps teams aligned, informed, and motivated while engaging effectively with customers and stakeholders.

Location: Pretoria, Gauteng, ZA

Posted Date: 10/29/2025