EUC Concierge & L2 Support SME

Job Title: EUC - Concierge & L2 Support SME Location: Wokingham/Warwick, UK ( Office-based - 5 days a week) Day Rate: £276.25 (Inside IR35) Duration: 6 months About the Role We are seeking an experienced Concierge & L2 Support Specialist to provide exceptional IT support and customer service to corporate users. This role combines technical troubleshooting with a concierge-style approach, ensuring users receive timely solutions for hardware, software, and system issues while delivering a high-quality service experience. Key Responsibilities Provide Level 2 IT support for desktops, laptops, peripherals, and printers. Troubleshoot hardware, software, and network issues both in person and remotely. Act as a concierge for corporate users, handling requests, reservations, and equipment logistics. Follow up with users until issues are fully resolved. Maintain accurate records in the ticketing system and create documentation for recurring issues. Collaborate with technical teams to maintain system integrity and security. Deliver excellent customer service in line with Service Desk procedures and KPIs. Skills & Experience Essential: Experience in IT support or service/help desk environment Strong troubleshooting skills for desktops, laptops, peripherals, and printers Proven customer service or concierge experience Excellent communication, listening, and interpersonal skills Proficient in Microsoft Office and basic office equipment Ability to work efficiently under pressure in a fast-paced environment Desirable: Client-facing experience with strong stakeholder management skills Device rollout experience Degree in Hotel Management, IT, or relevant field

Location: Wokingham, South East, GB

Posted Date: 10/30/2025