Service Manager

The Company: My client is a provider of Smoke Control Systems & Solutions, Ventilation & Air Conditioning products Hours: Monday – Friday (Office based) The Role: * My client is seeking a highly organised and dynamic Service Manager to lead their service operations from their Cardiff head office. * This pivotal role involves managing a team of field-based service engineers and office-based administrative staff, ensuring the smooth delivery of maintenance, compliance, and customer service within the smoke ventilation sector. * The successful candidate will be a confident leader with strong communication skills, technical understanding of smoke control systems, and a knack for operational efficiency. * You’ll be the central hub between clients, engineers, and internal teams—making sure everything runs like clockwork. Key Responsibilities: * Lead and manage a team of service engineers and office-based admin staff * Coordinate service schedules, planned maintenance, and emergency call-outs * Ensure compliance with industry regulations (e.g., BS EN 12101, Approved Document B) * Oversee customer service delivery and ensure timely resolution of issues * Monitor KPIs, service performance, and client satisfaction * Manage internal workflows, documentation, and reporting systems * Conduct regular team meetings, performance reviews, and training initiatives * Collaborate with other departments (e.g., installation, sales, finance) to ensure seamless operations * Key contact for all service-related credit issues and responsible for addressing credit disputes in a timely manner to best support business results * Maintain accurate records of service contracts, SLAs, and compliance documentation * To prepare monthly trading forecasts / reports for the managing as required. * To ensure all team members are compliant with Health and Safety working practices and encourage safe practice on site at all times. Requirements: * Experience in service management within the smoke ventilation, fire safety, or building services industry * Strong leadership and team coordination skills * Excellent communication and interpersonal abilities * Familiarity with smoke control systems and relevant regulations * Proficient in-service management software and Microsoft Office Suite * Ability to manage multiple priorities in a fast-paced office environment Benefits: * 24 days’ holiday, increasing to 25 after 5 years’ service and further increases linked to length of service * Group pension plan with employer contributions * Laptop and mobile phone * Professional development and training opportunities * Supportive and collaborative office culture * Opportunity to make a meaningful impact in life safety systems After qualifying period of 1 year: * Free gym membership * Free health insurance Death in service plan after 2 years’ service

Location: CF3, Marshfield, GB

Posted Date: 11/4/2025