Service Delivery Manager

Service Delivery Manager Salary: £45,000 – £60,000 up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team and play a key role in how they deliver managed services. The Role You’ll be the go-to person for customers, making sure they get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly. What You’ll Do Be the main point of contact for service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service reviews and improvement plans Keep services commercially viable while delivering great value Support ongoing development of service tools and processes Travel to customer sites when needed What We’re Looking For Strong communication and relationship-building skills Experience managing services across multiple customers or teams Knowledge of service transition and design (project to BAU) Confident with service metrics, reporting, and presenting to customers Commercial awareness and ability to balance quality with cost Flexible and quick to pick up new tools (Jira, Azure DevOps, etc.) Bonus if you have: ITIL knowledge, team management experience, cloud/tech consulting background. Be part of a growing consultancy where your impact is seen Work in a collaborative, supportive environment Develop your skills in service design, transition, and cloud services Competitive salary and benefits, including: Bonus scheme (paid every 6 months) Pension scheme 25 days holiday bank holidays Choice of MacBook or Windows laptop If this sounds like you please apply now for further details and a confidential chat, thanks

Location: Cadiff, GB

Posted Date: 11/4/2025