Floorwalker – Windows 11 & Microsoft Support Specialist

Job Title: Floorwalker (Contract) – Windows 11 & Microsoft Support Specialist Location: Maidstone, Kent Contract Length: 5 Months (likely extension) Day Rate: £150 Per day (Inside IR35) Start Date: ASAP Are you an IT support professional with hands-on Windows 11 expertise and a passion for delivering outstanding user support in a fast-paced environment? Chapman Tate are working with a customer who is looking for a proactive Floorwalker to join the team on a contract basis, providing on-site support to end users and ensuring seamless operation of devices, applications, and network configurations. Key Responsibilities: * Provide floorwalking support to users, resolving issues proactively and offering guidance on Windows 11 functionality and features. * Support and troubleshoot the latest Microsoft applications, including M365 suite. * Perform firewall configuration and ensure security settings are correctly applied. * Configure, install, and troubleshoot printers and related peripherals. * Act as a visible point of contact on the floor, delivering excellent customer service and resolving incidents quickly and efficiently. * Escalate complex technical issues where necessary and work closely with support teams to ensure timely resolution. * Deliver user education and guidance on best practices and new features. Key Skills & Experience: * Proven experience in a Floorwalker, Desktop Support or similar user-facing IT role. * Strong knowledge of Windows 11 setup, configuration, and troubleshooting. * Hands-on experience supporting Microsoft 365 applications. * Experience with firewall configuration and network security fundamentals. * Strong background in printer deployment and configuration. * Excellent communication and interpersonal skills with a proactive, customer-centric mindset. * Ability to work both independently and as part of a team. Why Join This Project? * Be at the forefront of Windows 11 deployment and support. * Work in a dynamic environment with modern Microsoft technologies. * Opportunity to make a real impact by improving user experience and system performance. If you’re a motivated IT support specialist ready to hit the ground running, we’d love to hear from you

Location: Nationwide, GB

Posted Date: 11/4/2025