Sage Support Consultant – Hampshire/Hybrid

Sage Support Consultant – Hampshire/Hybrid £35,000-£45,000 A growing tech consultancy are seeking a dedicated Support Consultant to join their growing team. As a Sage consultant you will provide remote support to customers for a range of Sage Products. You’ll play a key role in supporting customers by resolving issues with Sage X3 ERP and Sage Intacct. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment. What you’ll be doing · Accurately assess customer issues and business impact, assigning appropriate priority levels. · Responding to and resolving Sage support queries via telephone, email and remote access · Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes. · Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases · Record details, accurate information, and track all support calls from initiation to resolution. · Provide clear documentation of issues and their resolutions to support future problem-solving efforts. · Identify and address recurring issues, collaborating with the team to implement lasting solutions. Key Skills · Strong expertise in software testing, troubleshooting, and quality assurance. · ERP systems experience (Sage X3) · Responding to and resolving Sage support queries via telephone, email and remote access · Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases · Responding to and resolving Sage support queries via telephone, email and remote access · Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases · Call Management and prioritisation to ensure service levels agreements are met

Location: GU14, Farnborough, GB

Posted Date: 11/4/2025