Service Desk Engineer

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Shifts: 07:00-00:00 Mon-Sun (2 x 07:00-19:00, 2 x 12:00-00:00, 4 on 4 off) Your new role: * Provide the primary point of contact for Exponential-e Customers to record all issues and requests * Provide controlled triage to manage all contacts to the Service Desk to maximise the information capture at first contact * Provide 1st Line support to Exponential-e Customers to resolve any issues at first contact where appropriate What you’ll need to succeed: * Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level * Applicants will ideally be CompTIA A or studying towards Fundamentals level in Microsoft 365/Azure or Network * Experience in using ITIL based ticketing system (ITIL foundation preferred) What we offer: * Career progression opportunities * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave * Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club

Location: CF31, Bridgend, GB

Posted Date: 11/4/2025