Bilingual Help Desk Analyst

Help Desk Analyst Client: Foodservice and Support Services Industry Role: Help Desk Analyst Job Type: Contract 3 months opportunity to extend. Location: London or Toronto (London preference), fully on site (5 days per week). Your New Company A leading organization in the foodservice and support services industry is undertaking a nationwide digital transformation initiative. As part of their Infrastructure and Operations team, they are deploying thousands of tablets across hundreds of locations to enhance operational efficiency and connectivity. Your New Role You will join the Digital & Tech team as a contractor supporting the deployment of 1,600 tablets across 2,400 sites nationwide. Your responsibilities will include coordinating with site contacts, collecting shipping and network details, and assisting with the technical setup of tablets in the field. You’ll act as a key liaison between internal IT teams, site personnel, and building management to ensure smooth execution and timely communication. What you'll need to succeed To thrive in this role, you should bring: Prior experience in service desk or technical support roles Familiarity with networking concepts such as Wi-Fi setup and basic troubleshooting Hands-on experience with device deployment projects (e.g., tablets, laptops, mobile devices) Strong organizational and communication skills Ability to work independently and adapt to changing priorities Bilingual proficiency in English and French What you'll get in return You’ll gain exposure to a large-scale national IT rollout, working with a collaborative project team in a fast-paced environment. This contract offers a unique opportunity to contribute to a high-impact initiative while expanding your experience in field technology deployments and infrastructure operations. What you need to do now If you're interested in this opportunity and meet the qualifications, apply now by sending your resume to carina.finelli@hays.com. Don’t miss your chance to be part of a transformative project that’s shaping the future of digital operations across Canada.

Location: Greater Toronto Area, Canada, CA

Posted Date: 11/5/2025