Account Director, Customer Success - 12 month FTC

Account Director, Customer Success £90,000-£100,000 base strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial success of a portfolio of key enterprise accounts Identify and develop upsell, cross-sell and renewal opportunities Support client retention by aligning insights with strategic business goals Partner with account teams to deliver on client objectives and usage growth Lead QBRs and key stakeholder engagements, including economic buyers Track and report usage, churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across long-term enterprise contracts Familiarity with methodologies like SPIN or MEDDICC is a bonus Why Apply? Senior-level role with commercial ownership across global accounts Competitive base salary (£90-100k) plus high-earning commission potential (~25-30% bonus) Collaborative team culture with strong leadership and a clear growth trajectory Hybrid working (3 days in a modern Central London office, incl. Mondays) 24 days holiday, pension, cycle-to-work scheme Opportunity to work with leading household-name clients across sectors Interview Process Introductory chat with senior leadership - informal CV walkthrough and fit Second stage with team lead - competency and scenario-based discussion Final stage - Account planning exercise and stakeholder engagement simulation If you're a commercially minded operator with a passion for client success and business growth, this is an exciting opportunity to join a high-performing team at a pivotal stage of scale. Find out more and apply via the link below.

Location: London, UK, GB

Posted Date: 11/5/2025