Income Officer

A well-established Housing Association in Essex is looking to take on an Income Officer for an interim period with the option of temporary to permanent. This association has a big impact in its community and creates an inspiring, inclusive place to work. They are looking to bring someone into their collaborative team who comes from a housing association or Local Authority background with experience in maximising income, ensuring rent collection and debt management. Responsibilities: Maximising income via recovery of all housing related debt Play a critical role in helping sustain tenancies with a good knowledge of housing and welfare benefits Understanding of court processes, and carrying out actions such as evictions Provide a high level of customer service and have strong relationships with both internal and external stakeholders Requirements: Experience working in Housing Associations / Local Authorities in roles related to income collection and debt recovery Knowledge of legislation and processes in income collection and to be able to communicate this effectively with customers Have a positive attitude towards work with and be able to work both independently, and sharing ideas with the wider team Strong verbal and written skills and the ability to use various Microsoft packages The role offers a hybrid model with the organisation known for its inclusive and co-operative team environment. This role is an important position within the income team so do apply ASAP as the role is moving fast.

Location: Chelmsford, South East, GB

Posted Date: 11/5/2025