Fit And Groups Reservationist - 4* Hotel Cape Town

A prominent 4* hotel in the V&A waterfront with over 200 bedrooms is looking to employ a dynamic reservationist with the following attributes. At least 3 years experience in a similar 4* or 5* Front Office position Opera or Infor “Individual and Group/Block Reservations” experience (Essential) Basic Computer skills (Windows literate) Excellent Administration Skills Excellent Telephonic Communication Skills Able to work under pressure Able to work shift work QUALIFICATIONS: Grade Apply Below Hotel School Diploma or National Qualification equivalent an advantage KEY RESPONSIBILITIES: To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy. To check all reservations/bookings downloaded from Central Reservation Office, confirm and send correspondence where necessary To ensure that all banqueting & events reservations requests are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy. Ensuring that reservation, events policies and procedures regarding payments, confirmations & terms and conditions are effectively adhered to, and in line with a 4 star Hotel. To assist the Sales & Marketing department in promoting and selling the hotels & the facilities to prospective guests. Ensuring and adhering to effective communication from the reservations / banqueting department to all operational departments. To ensure that room type overbooking is managed far in advance to avoid hotel overbooking. To ensure that deposit and contracts are received correctly, and to report any deviations to the Reservations Manager. Maintaining all guest/agent/company profiles in Opera and handling guest Queries. Working hours are Monday - Friday ( shift 8-5 and 9-6) and every second Saturday from 08h00 - 14h00. Applicants MUST currently be holding the position being recruited for. Only candidates with the EXPERIENCE SPECIFIED above will be considered! Correspondence will be limited to successful candidates only, therefore if you do not receive a reply within 7 days, your application was unsuccessful. Please forward a comprehensive and UPDATED cv (starting with current position) with a head & shoulders photo. Recent contactable references must be provided. Salary non negotiable as advertised and Open to South African citizens only

Location: Cape Town central, Western Cape, ZA

Posted Date: 11/6/2025