Service Coordinator

Alma Personnel have been tasked with recruiting on behalf of their Warwickshire based client for an experienced service co-ordinator to be based on site. This will be based on a FTC for approximately 8 months. The service Coordinator will be based with in a department that handles maintenance contracts, servicing, parts and rental equipment. Duties and tasks :- * Serve as the primary point of contact for incoming service requests via telephone and other forms of communication * Effectively manage and dispatch technical engineers to customer sites, considering urgency and team capacity * Coordinate the supply and shipment of spare parts for engineer visits and return jobs * Arrange equipment as required by engineers or operations management. * Oversee and process engineer timesheets, ensuring accuracy and reflecting overtime * Liaise with external suppliers for necessary assistance and resources. * Actively manage the company's rental equipment fleet. * Schedule routine servicing with customers and provide regular updates. * Manage the field engineer fleet, including vehicles, uniforms, and PPE * Provide cover for your line manager in their absence * Generate reports from the company's operating system as requested. * Manage costs and maintain the overall profitability of the service department. * Handle out-of-hours customer calls and dispatch engineers for chargeable emergency call-outs, compensation provided to the SC Skills and experience You must be a confident and excellent communicator both written and verbally to succeed in this role with a can do attitude with particular focus on providing the best customer experience Be commercially aware of the importance of running a profitable busy operation and working to tight budgets Strong IT skills in particular with MS Office suite of products Training will be provided on the in-house system where required and products, Industry knowledge would be a distinct advantage,. Excellent salary package is available as well as a host of company benefits If you feel you have the right skills and experience, apply now stating why you would be suitable for this position

Location: Warwick, Warwickshire, GB

Posted Date: 11/6/2025