Operations Call Centre Manager

Job Title: Operations Call centre Manager: (Inbound) Looking for an Operations Manager with 5 years of management experience in call centre, preferably in FMCG, retail, or direct selling industries. Seniority Level: Mid Career (4 - 6 yrs exp) Location: CPT - Northern Suburbs, Western Cape Type: Permanent Duties and Responsibilities: Tertiary qualification in Business Management or equivalent with exposure to Supply chain, logistics, call-centre, or retail. Minimum of 5-years' experience in a management role with exposure to call centre, operations and logistics. Able to manage 100 administrative processors At least 3 years in a Key Account Management or Retail role or direct selling of a product. Ability to manage, motivate and develop team members. Strong prioritisation, time-management, and project management skills. Good communication skills with ability to present complex information to a wide range of audiences. Customer service orientated while being efficient and proactive. Conflict resolution management. Skills Required: Call centre management Inbound sales - ECOMMERCE People Management Supply chain and Logistics processing teams Project Management

Location: Cape Town, ZA

Posted Date: 11/12/2025