Income Management Team Leader

The vacancy Operational Patch: Birmingham, Warwick, Stratford-upon-Avon and surrounding areas Contract: Full-time, Permanent Hours: 37.5 per week (Monday-Friday) Workstyle: Roaming - a mix of working from home and office Other requirements: Full driving licence and access to a vehicle Closing Date: Sunday 16 November 2025 - Please apply early, as we may close the vacancy sooner than advertised if we receive a high volume of applications. Are you ready to lead a high-performing team, make a real impact in people's lives, and help customers thrive in their homes and communities? If you're passionate about delivering outstanding customer service, enjoy building relationships and want to be part of a purpose-driving organisation - you belong at Bromford! We're proud to be recognised as a Great Place to Work and we offer a range of great benefits! About the role: Our Income Management Team is responsible for monitoring customer accounts and collecting rental income, as well as helping customers maximise their income. As an Income Management Team Leader , you'll lead a team of Income Management Advisors. You'll provide them with the technical support and guidance they need to deliver an excellent income collection service, taking prompt, relevant action to recover arrears, and help customers thrive in their tenancies. You'll also be responsible for responding to complaints, stakeholder enquiries, and escalated cases in line with our policies. You'll manage performance, analyse data and reporting to support efficient service delivery and ensure regulatory requirements are met. This is a full-time, permanent, roaming role , involving a mix of home working, 2-3 days per week in our Wolverhampton (WV10 6TB) office, and field-based activity across your geography - including Birmingham, Warwick, Stratford-upon-Avon and surrounding areas. A full driving licence and access to a vehicle is essential. What you'll bring: Experience managing a customer-facing team - in income or housing or a related area A detailed understanding of income collection, the legal process and housing related benefits A strong track record of achieving KPIs and managing high performing teams A commitment to coaching and developing colleagues to reach their full potential A positive, motivating attitude and the ability to lead both direct and indirect reports Excellent communication skills and a strong work ethic Great attention to detail and confidence using multiple IT systems. Your work will help us safeguard the income that pays for the services we deliver - but the most rewarding part of the job is seeing people and families sustaining their tenancies, thriving in their own homes and building brighter futures. Why join us? By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive. For more information, please refer to the full job description attached to this advert. If you've worked in roles like Income Team Leader, Benefits Team Leader or Housing Team Leader this could be the perfect next step. Closing date for applications is Sunday 16 November 2025 with interviews taking place at our Venture Court office, Wolverhampton. About us We're part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Location: Wolverhampton, Wolverhampton, GB

Posted Date: 11/12/2025