Lettings Advisor

The vacancy Contract: Full-time, Permanent Hours: 37.5 per week (Monday-Friday) Workstyle: Roaming - a mix of working from home and office Closing Date: Friday 21 November 2025 Are you looking to enhance your career? Do you want to be recognised for doing a great job, working for an organisation certified as a Great Place to work ? If you are passionate about providing a level of customer service you would be happy to receive yourself, and you enjoy building relationships and getting to know people - you belong at Bromford. Our lettings team are responsible for the effective day-to-day management and delivery of lettings across the business. You'll work with internal colleagues and local authorities to ensure a fair allocation of properties, ensuring they are managed in a timely and accurate manner. If you have experience in housing or lettings, it will help you to quickly adapt and excel in this role. You will guide new customers through the lettings process, ensuring information and records are gathered and issued following policy and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre-tenancy checks, working closely with our empty homes team to minimise void time. You will maintain and manage shortlists for advertised properties under the appropriate local authority and Bromford policies, ensuring a fair and transparent process. Ultimately, your work will help us achieve some important targets, but the most rewarding part of the job is seeing people and families manage their own homes, to build brighter futures and thrive. You'll be based in our Chipping Sodbury office, BS37 6JX with regular opportunities for home working. Please note that this role is subject to a basic DBS check. In this role, we want you to bring: Experience in a front-line customer-facing role. Experience within housing or lettings will be beneficial to help you hit the ground running but not essential, we are more interested in you being passionate about customer service Excellent communication with colleagues and customers alike, in an engaging and welcoming way A positive attitude and a consistent, engaged team player. Proactive and able to prioritise and organise your workload Supporting our prospective customers though the lettings journey, helping our customers to find the right home so they can thrive Working in a high performing team to achieve KPIs and ensuring our homes are let fairly and transparently in line with our policies Excellent IT skills, attention to detail, and an excellent work ethic Your commitment to our DNA and be a great ambassador for Bromford. Why join us? By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive. For more information, please refer to the full job description attached to this advert. If you have previous experience in roles such as lettings officer, housing income officer, housing officer, lettings negotiator, estate agent or customer service agent this could be the ideal role for you. Closing date for applications is Friday 21 November 2025, with interviews taking place at our office in Chipping Sodbury. About us We're part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Location: UK, GB

Posted Date: 11/12/2025