CRM Training Specialist

Job Title CRM Training Specialist Job Description 12 Month Fixed Term Contract Are you passionate about driving smarter, more efficient ways of working through Salesforce? We're looking for a Salesforce Effectiveness Specialist to play a key role in supporting our Sales and Services teams by enhancing Salesforce adoption, performance, and process excellence. In this role, you'll partner with Salesforce Effectiveness Managers and cross-functional stakeholders across all regions to ensure Salesforce solutions are designed, tested, and delivered to the highest standard. You'll help turn business needs into practical solutions, supporting our teams to make the most of Salesforce every day. This is a Hybrid role based in our Newcastle Office 3 Days per Week Key Responsibilities What you'll do • Partner with Salesforce Effectiveness Managers to understand enhancement requests and business challenges. • Support the administration and prioritisation of the Salesforce backlog, ensuring smooth delivery of enhancements. • Conduct User Acceptance Testing (UAT) and collaborate with IT and business teams to ensure successful solution rollouts. • Create and maintain playbooks, enablement guides, and on-demand content to boost user adoption and engagement. • Develop communication and training materials that help teams use Salesforce effectively. • Support the measurement of results, tracking adoption and key performance outcomes. • Ensure all changes and enhancements align with global process standards and methodologies. About you You're detail-oriented, collaborative, and passionate about continuous improvement. You bring a mix of technical understanding, stakeholder management, and communication skills - helping bridge the gap between users and technology. Experience with Salesforce, Jira, or similar systems is a strong advantage, as is a background in sales operations, process improvement, or business analysis. Why join us? You'll be part of a dynamic global team that's shaping how Salesforce empowers our business. If you love solving problems, streamlining processes, and enabling others to succeed - this is the perfect opportunity to make an impact. Benefits? We have plenty • Video: https://www.youtube.com/watch?v=TCMtTYUUiuU • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. • 25 days of paid annual leave with the option to buy up to another 5 days • 8 bank holiday days • Paid 5 days yearly to volunteer through our Sage Foundation • 50% income protection • Holiday buy sell • Comprehensive health, dental, and vision coverage • Work away scheme for up to 10 weeks a year • Ongoing training and professional development • Hybrid working • Healthy Mind app membership • Access to various helpful memberships for finances, health and wellbeing LI-MS2 Function Routes to Revenue Country United Kingdom Office Location London Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Location: London, London, GB

Posted Date: 11/12/2025