Housing Worker

The vacancy Location: WS13 7JB Contract: Permanent, Full-time Hours: 37.5 hours per week, Monday-Friday Closing Date: Tuesday 18 November 2025 If you want to spend your days building relationships, getting to know people and enabling them to manage their homes and improve their lives - you belong at Bromford! We're looking for a housing worker to support our customers in our temporary accommodation scheme. You'll help them to prepare to move on to a home where they can settle and gain independence. Sometimes life is tough, and people need our help, or to have the confidence and skills to cope with life's challenges. You'll play a key role in helping customers with the responsibilities of running a home successfully, paying their rent on time, and offering the support and skills they need to set up their own home. You'll be responsible for developing relationships that's built on mutual trust with a our customers in temporary accommodation, who require more intensive and specialist management. By working closely with local authorities and other key stakeholders, you'll gain a deeper understanding of customer's aspirations and goals. This insight will help you support them in recognising what might be holding them back, and identifying and taking responsibility for what may need to change to enable them to move on. This role is subject to an Enhanced DBS and Adult Barred List Check. So what's the role all about? You'll spend most of your time out across the small number of sites of our temporary accommodation, getting to know your customers and the local community. It's no 9 to 5 job - you'll need to be flexible and ready to work with your customers, when it's right for them You'll be able to build rapport quickly to support your customers, understand their short term individual needs and circumstances to make their time in temporary accommodation positive, and put any necessary long term support in place to help customers move on to settled accommodation You'll have honest and sometimes difficult conversations with your customers that will enable them to make more informed choices and better equip them to deal with life's challenges. Whether it's about changing behaviour to help the customer manage their tenancy better or prevent issues of anti-social behaviour, getting into work, being better with money, a healthier lifestyle or improving skills - having coaching conversations is the essential ingredient You'll work collaboratively with external stakeholders, especially local authorities, to support customers effectively You'll have a great profile in your community and you'll identify and get to know various agencies, groups and businesses in the local area that might help your customers achieve what they want out of life. You'll proactively make connections between customers and these organisations and you'll use your coaching skills to help customers make these connections for themselves. You'll be someone who already stands out from the crowd and can demonstrate that: You see the best in people and have the capacity to coach and support You're tenacious and resilient - doing what it takes to achieve the right outcome You have a track record of being self-motivated, flexible and able to manage your own workload You have experience of housing and tenancy issues including. mental health, care leavers, money advice, welfare benefits and reforms or skills coaching You have a reputation for first rate influencing, negotiating and relationship building skills. By joining Bromford, (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive. If you've got experience empowering customers to take ownership of the changes needed to move forward in their housing journey, we'd love to hear from you - apply today! The closing date is Tuesday 18 November with interviews taking place from 27 November at our Lichfield office. About us We're part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Location: Lichfield, Lichfield, GB

Posted Date: 11/12/2025