Service Design Lead

Service Design Lead Hybrid (Leeds - Twice a month) Salary up to £85k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team here in Leeds The team is 22-strong, diverse and genuinely one of the most collaborative groups you could be part of They’ve built a brilliant reputation in the business for always delivering top-quality work AND they’re led by fantastic, supportive leaders who really champion their people! What we’re after is someone with a real “roll your sleeves up” attitude, someone who thrives working with others, brings great energy to a team and loves collaborating with personable, motivated colleagues. It’s a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing ✨ Leading end-to-end service design: You’ll scope, shape and deliver impactful service design across a variety of programmes, guiding projects from early ideation right through to implementation. ✨ You'll be the go-to expert: Trusted by senior stakeholders, you’ll champion user-centred design, cut through ambiguity and bring people on the journey while keeping everyone aligned and bought in. ✨ Drive collaboration & impact: Work hand-in-hand with delivery managers and clients to remove blockers, solve challenges and ensure projects don’t just run smoothly, but also deliver real value. ✨ Shape the future of UCD: From mentoring junior team members to evolving the design strategy and community, you’ll play a big role in pushing forward how they deliver user-centred design. ⭐ What you'll need ⭐ Extensive experience of service design and UCD approaches - This is a lead role so ideally you'll have been working at that level or ready to take that step up! Demonstrated application of service design methods and tools Experience coaching, mentoring or managing UCD/design teams Familiarity with GDS service standards and assessments, with experience running discoveries and Alphas to GDS service standards Important bits Salary up to £85k (dependent on experience) Hybrid working: West Yorkshire OR Berkshire (once a week) Training budget for professional growth Choice of MacBook or Windows laptop ☑️ Flexible working structure Private healthcare Want to use your service design skills to deliver meaningful change whilst working with a supportive, high-performing team? Apply today

Location: Leeds, GB

Posted Date: 11/13/2025