Technical Sales Support

About Us Webb Automation is a leading UK manufacturer of precision powder filling machinery, serving industries including pharmaceuticals, food, and agrochemicals. With a focus on innovation, quality, and efficiency, we design and build bespoke solutions for clients worldwide. We are seeking a Technical Sales Support person to play a key role in bridging the gap between the Sales, Design, and Project teams. Role Summary As a Technical Sales Support person you will support the Sales process by meticulously checking sales proposals, obtaining technical information and equipment specifications whilst working closely with customers requirements in order to liaise and provide feedback to the Project Engineer and the Design Department. This is a busy and varied role for a person who has a strong interest in engineering sales and enjoys being proactive and working closely with multiple teams. Key Responsibilities Provide technical support to the Sales Team and Project Engineer Assist in preparing detailed quotations, technical proposals, and equipment specifications based on customer requirements. Work closely with the Sales, Design and Projects teams to ensure customer requirements are correctly interpreted and delivered. FAT involvement? Provide technical enquiry support to customers and take lead enquiries related to powder filling machinery, dosing systems, and related automation equipment. Support installation and commissioning projects by coordinating with service engineers? Contribute to sales and marketing activities , including exhibitions, product launches, and customer visits. Liaise with customers to ensure satisfaction and identify opportunities for upselling or repeat business. Organise technical documentation , manuals, and customer support materials Required Skills & Experience Excellent problem-solving skills and a practical mindset. Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical clients Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CAD drawings . Personal Attributes Technically minded and commercially aware. Customer-focused with a proactive, can-do attitude. Ability to manage multiple tasks and priorities effectively. Team player with excellent interpersonal skills. Willingness to travel occasionally for customer visits, trade shows, or site support. Desirable (Full training will be provided for the right person) Prior experience in Technical Sales or Sales support . Knowledge of powder handling, dosing, or filling systems . Experience within machinery manufacturing Familiarity with international sales or export documentation. What we offer Salary circa £35,000 25 days holiday bank holidays Pension scheme Opportunities for professional development and training A collaborative and innovative working environment Location: This role is based at our UK facility in Worcester UK with travel for on-site commissioning and support (UK and international).

Location: Worcester, West Midlands, GB

Posted Date: 11/13/2025