Information & Advice Adviser

I&A Adviser role Information & Advice Adviser Mitcham (On-site) with hybrid working available after a successful training period. £30,090 - £32,130 per year Full time or 4 days (28 hours) Contract (Fixed term for 12 months), possibility of extension, subject to funding Own car desirable but not essential. You will be required to undertake home visits across the borough of Merton. Job description Information and Advice Adviser Hours: Full time 37.5 hours per week or 4 days (28 hours). We are open to flexible working discussions. Salary : £30,090 - £32,130 per year Location: This role will be based at our Elmwood Road Centre in Mitcham, with regular travel across the Borough of Merton. After training and development, and after successful completion of the probationary period, there may be an option for hybrid working. Reports to: This role reports to our Information and Advice Manager and is part of the wider Age UK Merton Community Support team. About the role We are recruiting an Information & Advice Adviser who will be joining a progressive, inclusive and dynamic team, an integral part of our Community Support model, and wider Age UK Merton services. The Information & Advice Adviser is a vital role that works directly with older people who come to the service seeking information and advice on pension age benefits. Last year the service worked to support over 800 older adults with information and advice on benefits, health, housing and care, and assisted the uptake of nearly £600,000 of previously unclaimed benefits. An important part of this role will be to triage initial client needs which have been referred into the service by both internal and external partners, this will then ensure the team provides the right advice and high-quality support, whether on the phone, email or face to face. You will be joining an accredited advice service (with the Advice Quality Standard), delivered by a high calibre team and you will be given opportunities to train and develop in the role. About you You are an enthusiastic, motivated and organised person with excellent people skills who is looking for a role where real impact is made on the lives of the people you are supporting. You will need to have attention to detail, and strong problem-solving skills to support the complex and diverse range of issues that our clients face. Experience in the information and advice sector is desirable but not essential as full training will be given. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work. About us Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton. We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing. We offer: 25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service. Age UK Merton gifts an additional three days leave between Christmas and New Year. Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support. Enrolment into our pension scheme. If you have any questions, please do not hesitate to contact us, we would love to hear from you!

Location: CR4, Mitcham,, GB

Posted Date: 11/14/2025