Support Officer - Operational Support

Full time position Max term contract until 30 June 2026 Based in Milton About Us Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role Be responsible for administration support associated with the operational delivery of all First Aid and Mental Health sales – both training and product. This position includes but is not limited to: Scheduling (Rostering), Course processing, invoicing and reporting and providing an enquiry and support service to a range of internal and external stakeholders. What you will bring Provide operational support for training delivery, as directed by the Operations Support team leader to schedule training (including allocation of trainers) and complete all necessary admin required. Ensure the accurate and timely processing of all training records including follow up. In line with Australian Red Cross’ financial processes and delegation, ensure the accurate and timely processing of Invoices and Purchase Orders pertaining to the operational delivery of First Aid and Mental Health Training. Ensure all work is undertaken within agreed Service Level Agreements and Contractual obligations (both internal and client based) as well as being delivered within relevant First Aid and Mental Health and Australian Red Cross Policies and Procedures. Manage the analysis of information for additional contract bids and for reporting against existing contracts. Maintain accurate equipment asset register (ie; laptops, data projectors, manikins, defibrillator training units and faces). Maintain accurate AED register Why work with us? Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability. Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have. Benefits that act for you, while you act for humanity Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs. Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options Career development: Access to ongoing learning, training, and development courses Further information This role is covered by the Educational Services (Post Secondary Education) Award. For additional enquiries, please contact Carmel Dunlop at cdunlop@redcross.org.au for a confidential discussion. Please note applications must be submitted online to be considered. Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role. Applications close: Wednesday 22nd October 2025. Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier Job Ref : 13007 Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities. Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Location: Ipswich, Queensland, AU

Posted Date: 11/15/2025