Claims Manager

At DPM, we support the financial wellbeing of medical professionals and we’re great at what we do! We’re not your typical financial services company. We’re down to earth, collaborative, and genuinely care about our clients and each other. We’re looking for a Claims Manager to join our Insurance team on a 12-month contract . If you’re organised, detail oriented, and take pride in delivering an exceptional client experience, this could be the perfect opportunity for you. What's in it for you? Meaningful work: Play a key role in helping our clients navigate the insurance claim process during some of life’s most challenging moments Flexible working: Enjoy a balanced work style, incorporating a blend of office and work from home Additional leave: Enjoy five additional paid leave days each year Great location: Work from our modern office located on St Kilda Rd, right next to the ANZAC Station and tram stop Professional growth: Gain experience within a highly respected financial services firm, with exposure to both client and insurance operations Your role will include: Managing the end-to-end claims process, ensuring a smooth and timely experience for clients Be a first point of contact for claimants and their representatives, ensuring they have all the information and kept informed of the claim process, provide progress updates, managing their calls with empathy, compassion while being professional; addressing queries and offering clear explanations of claim-related requirements. Generating and reviewing claim documentation, and assisting clients with completion Providing regular updates to clients, consultants, and insurers (and keeping everyone in the loop!) Liaising with insurance companies to ensure claims are efficiently assessed and resolved The full position description is available at www.dpm.com.au/careers You will be successful because you are: Have experience in retail/ personal claims management or a similar role in the medical or insurance industry Have strong written and verbal communication skills and a genuine client service mindset Have a strong sense of empathy and compassion Are organised, methodical, and able to juggle multiple priorities whilst maintaining accuracy Have strong analytical and problem-solving skills with high attention to detail Enjoy working in a collaborative, service focused team environment Are proficient in Microsoft Office (Work, Excel, Outlook) and comfortable using systems and data bases Understand risk insurance products and processes What we're looking for: Someone who takes initiative communicates clearly, and genuinely cares about providing excellent service. You’ll be the type of person who thrives on keeping things moving, building strong relationships, and ensures the best outcomes for clients. Sounds like you? We'd love to hear from you! Send us your CV and a cover letter telling us why you're excited about this role and what you'd bring to our team. To be eligible you must be an Australian Citizen, Permanent Resident or have full work rights.

Location: Melbourne, Victoria, AU

Posted Date: 11/15/2025