Senior Operations Manager - Infrastructure and Equipment

Lead critical infrastructure operations and drive excellenceLocation: Fiona Stanley Hospital, Murdoch, PerthPermanent, full-time opportunity; On-site Serco is a place where you can grow Join a team of 12,000 professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward. Benefits We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including: Access to career development and leadership programsWork with cutting-edge technology in a world-class hospitalOpportunities to make a real difference to healthcare outcomesA culture where we value professional growth and personal wellbeingComprehensive wellbeing programs and initiatives Make an impact at Serco As the Senior Operations Manager – Infrastructure & Equipment at Fiona Stanley Hospital, you’ll lead the delivery of Hard Facilities Management (FM) services in one of Australia’s most advanced healthcare environments. You’ll be responsible for ensuring all infrastructure operations, maintenance, and asset lifecycle programs are delivered safely, efficiently, and in full compliance with regulatory, contractual, and quality standards. This is a key leadership role that involves driving service improvement, managing budgets, and leading a motivated team to deliver exceptional results. You’ll work closely with the South Metropolitan Health Service, hospital clinicians, and internal stakeholders to ensure the hospital’s critical infrastructure continues to support high-quality patient care. As a Senior Operations Manager – Infrastructure, you’ll make a positive impact by: Managing the operations of the Facilities Management Infrastructure team to meet contractual and strategic KPIsLeading the safe, compliant, and efficient delivery of Hard FM servicesOverseeing asset lifecycle replacement programs and maintenance planningManaging budgets, forecasting, and financial performance against business objectivesSupporting the rollout of new systems, technologies, and process improvementsDriving a culture of safety, quality, and continuous improvement across teams and subcontractorsBuilding strong relationships with hospital leadership, contractors, and Serco’s management teamsReporting operational performance and providing insights to senior stakeholders Serco is a place for you You are a values-driven leader who leads by example, fosters psychological safety, inspires teams, and champions excellence, safety, and ethical conduct. To Be Successful In This Role You’ll Have Relevant tertiary qualifications or equivalent experience in operations, facilities, or business managementTrade qualification or Certificate IV in a relevant mechanical, electrical, or building disciplineDemonstrated experience leading operations or maintenance management teams in a complex environmentStrong background in asset lifecycle planning and contract managementProven ability to manage budgets and deliver results within financial parametersHigh-level communication and stakeholder engagement skillsDemonstrated experience in safety, compliance, and quality management systemsAbility to motivate and lead multi-disciplinary teams and drive operational excellence In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll enjoy flexibility, leadership growth, and the opportunity to play a key role in delivering high-quality healthcare infrastructure services to the community. Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services. We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging. Impact a better future at Serco.

Location: Fremantle, Western Australia, AU

Posted Date: 11/16/2025